Contact Information

For US Citizens in need of immediate emergency assistance, please call (+43-1) 31339-7535 Mon – Fri 8:30 am – 4:30 pm. After hours the duty officer should be called at: (+43) 31339-0.

How to Contact the Embassy via e-mail when you have questions about:

Consular affairs, passports, visas, or legal affairs – INCLUDING: entering, working, residing in the United States
Send questions about visas and all matters concerning entering, working in, or residing in the U.S., questions about federal benefits and questions about American Citizen Services to ConsulateVienna@state.gov

Information about the Website
This website has been prepared and is maintained by the Office of Public Affairs of the U.S. Embassy in Austria.
We welcome suggestions on web content, reports of broken links or suggestions on how we could improve the website.
You can e-mail the web team at ViennaUSEmbassy@state.gov.

You can also send specific reference or documentation questions that you have not been able to answer using the sources mentioned above to ViennaUSEmbassy@state.gov.

Addresses and Opening Hours
(Offices are closed on American and Austrian holidays)

Embassy of the United States

Boltzmanngasse 16
1090 Vienna
Tel.: (+43-1) 31339-0
Fax: (+43-1) 310 06 82
E-mail: ViennaUSEmbassy@state.gov

Consular Section

Parkring 12a
1010 Vienna
Fax: (+43-1) 512 58 35
E-mail: ConsulateVienna@state.gov

Non-Immigrant Visa Section
No walk-in service.
Parkring 12a
1010 Vienna
Fax: (+43-1) 512 58 35
E-mail: ConsulateVienna@state.gov
Visa Application per appointment only.

VISA INFORMATION/APPOINTMENT HOTLINE (Live Operators):
Tel: (0043) (0)720116000
Monday – Friday, 8:00 am – 8:00 pm (local Austrian time)

FOR CALLERS FROM THE U.S.:
Tel: 1 (703) 520 2562
Monday – Friday, 7:00 am – 3:00 pm EST
Visa Service Contract Partner: support-austria@ustraveldocs.com

Immigrant Visa Section
Parkring 12a
1010 Vienna
Fax: (+43-1) 512 58 35
E-mail: ConsulateVienna@state.gov
Opening hours: Monday – Thursday, 8:30 – 11:30 am
Mailing address:
Boltzmanngasse 16
A-1090 Vienna
American Citizen Services

American Citizen Services
Parkring 12a
1010 Vienna
Tel.: (+43-1) 31339-7535 (NO VISA AND ESTA INFORMATION)
Fax: (+43-1) 512 58 35
E-mail: ConsulateVienna@state.gov
Opening hours:
8:00 – 11:30 am
Emergency Services: 8:30 am – 4:30 pm (after hours the duty officer should be called at: 0043-31339-0)
By appointment only: https://evisaforms.state.gov/acs/default.asp?postcode=VNN&appcode=1

Drug Enforcement Agency (DEA)

Tel.: (+43-1) 31339-7551 (or 7548)
Fax: (+43-1) 513 82 87

Public Affairs Section

Boltzmanngasse 16
1090 Vienna
Tel. (+43-1) 31339-2060
E-mail: ViennaUSEmbassy@state.gov

Press Section
Boltzmanngasse 16
1090 Vienna
Tel.: (+43-1) 31339-0
E-mail: ViennaPress@state.gov