Flag

An official website of the United States government

Emergency Passport

U.S. Emergency passports can ONLY be issued during our consular section’s public business hours, Monday-Friday, 08:00 – 14:00 (8a.m. – 2 p.m.). We are closed on weekends, U.S. and Austrian holidays.   

U.S. Consular Section Vienna is located at Parkring 12A (Marriott Hotel Building), 4th Floor, 1010, Vienna, Austria.  Our entrance is on the east (plaza) side of the hotel building.  (IMPORTANT NOTE:  the consular section is NOT co-located with the U.S. Embassy building on Boltzmanngasse.  If you go to the U.S. Embassy by mistake, it will take approximately 40 minutes by tram to go to the consular section at the Marriot Hotel building.)

PROCESSING TIME:If you appear in person, fully prepared with required photograph and paperwork, before 11:00 a.m., your emergency passport may be ready for pickup at 2:00 p.m.  Occasionally, cases may take significantly longer due to the particular circumstances of the case.  We are not able to process emergency passports on weekends, holidays, or after business hours.

 

IMPORTANT NOTES:

  • When you report your passport lost or stolen at the time of your in-person interview or with the online form, we will immediately cancel it. You cannot use it for international travel even if you find it later.
  • EMERGENCY passports are only valid for up to 12 months and intended to get you back home to the United States. Once you complete your trip, you must exchange it for a regular passport.
  • Emergency passports cannot be used for entry in some countries (most notably, France). If you are traveling on to a third country, please visit Country Information (state.gov)  to see their entry requirements.

APPLICATION INSTRUCTIONS:

Write an email to consulatevienna@state.gov to notify us of your situation. Provide your full name, birthdate, and place of birth. Also let us know what day and time you are coming to Consulate Vienna.

Visit our Passport webpage and follow the detailed instructions, forms and payment information: https://at.usembassy.gov/passports/important-passport-information/. (Ignore the portion about self-addressed stamped envelopes; you will pick up your emergency passport in-person.)

If you have access to a printer, please print and complete the application forms in advance to save time. Otherwise you can obtain forms in person and complete by hand.

 

CHECKLIST – WHAT TO BRING TO YOUR APPOINTMENT:

  • All applicants must appear in person. (If any applicant is under 16, BOTH parents must also appear in-person).
  • DS-11 passport application for each applicant if the currently valid passport has been lost, stolen or damaged; DS-82 passport application if the previous passport is still in your possession;
  • DS-64 statement of lost or stolen passport (if applicable);
  • Valid government photo identification or any other ID you may still have on you, and copy of your lost/stolen passport (if available);
  • Optional: If you filed a police report, please bring the original police report;
  • One U.S.-sized passport photo for each applicant (Do NOT use public photo booths. The default European sized photos are too small). For your convenience, we have two photo booths in our consulate waiting room; the cost is 8 Euros for 4 photos and accepts cash, credit cards, ApplePay and GooglePay;
  • Payment for the emergency passport, $165 with the form DS-11/$130 with the form DS-82 for adults 16 and over, or $135 for minors under 16.  We accept credit cards or cash (Euros). NO BANKOMAT OR ATM DEBIT CARDS ACCEPTED.

NOTE: It is ILLEGAL for a dual-citizen to enter the United States on anything other than a U.S. passport; U.S. citizens are prohibited from using ESTA or U.S. visa to enter the United States on a foreign passport. Likewise, it is illegal for an EU citizen to enter the EU on a US or other foreign passport.

 

HOW TO GET A NEW FULL-VALIDITY PASSPORT:

You may exchange the limited-validity passport for a full-validity one by submitting all the items listed below. This service requires no additional fee if you apply before the limited-validity passport expires. If your limited-validity passport has already expired, please schedule an appointment and submit the items below in person.

  • A completed, signed and dated form DS-5504;
  • One U.S.-sized passport photo that meets all the photo requirements;
  • The limited-validity passport;
  • If you reside in Austria: a self-addressed envelope with 5.50 Euros in stamps and the registered/”Einschreiben” sticker from your local post office.

If you reside in Austria: Mail the complete application packet to the address below. Incomplete applications will be returned.

U.S. Embassy Vienna
Attn: Consular – American Citizen Services
Boltzmanngasse 16
1090 Wien

If you reside in the U.S.: Follow the instructions on the letter handed to you when you pick up your limited-validity passport.

If you reside outside the U.S. but not in Austria: Please contact the nearest U.S. Embassy or Consulate for instructions.