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Important U.S. Citizen Services Information

Payment Methods & Details

Payment: We accept cash (U.S dollars or Euros); or Credit Cards (Visa, MasterCard, American Express, Discover, or Diners Club. For logistical purposes, payment by credit card is preferred.

WE DO NOT ACCEPT BANKCARDS (ATM, Debit or European “Bankomat” cards) OR CHECKS.

See our Passport Fees for details:

Appointments & Locations

Appointments are required for all U.S. Citizen Services. Schedule an appointment

Security Information

  1. Visitors may bring cell phones into the waiting room, but Bluetooth must be switched off, and taking photos or video are prohibited. Larger electronics such as tablets and laptops are not permitted.
  2. Due to limited storage space and to facilitate your entry into the consulate, please do not bring large bags, suitcases, backpacks, and packages.
  3. Baby food and/or essential medications (in plastic containers only, NO glass) should be brought to the attention of the guards.
  4. Once you enter the screening area, be prepared to remove all metallic items, together with your coat/jacket, belt, handbag/rucksack/briefcase, etc.

Reasonable Accommodation

If you need reasonable accommodation for your appointment, we encourage you to request your accommodation immediately once you schedule your appointment. We make every effort to provide accommodations to persons with disabilities and medical conditions. Reasonable accommodations vary, depending on the situation and the person’s needs.
Examples of accommodations include, but are not limited to:

    • If you require a private appointment due to a medical condition or disability, we may schedule an alternative time for you to come in for your interview.
    • If you or your child has special needs that requires a private appointment in a quiet space without distractions, we may schedule an alternative time for you or your family to come in for your interview.
    • If you are unable to speak, you may be allowed to respond to questions in an agreed-upon nonverbal manner such as using pen and paper.
    • If you are deaf or hard of hearing, you may bring a sign language interpreter to translate during the interview if needed.
    • If you have low vision, we may provide you with communications in large print.

If you are unable to provide fingerprints because of a medical condition, including birth defects, physical deformities, skin conditions, you may qualify for a fingerprint waiver for certain fingers.

  • Interview waivers are only granted in extreme situations, such as having a medical condition that requires flying in an air ambulance.

The waiting room of the Consular Section and its restroom is wheelchair-accessible.