U.S. Citizen Services

Updated May 25, 2021

The Consular Section is open with limited appointments for U.S. citizen Services.  Due to Austrian entry restrictions and quarantine requirements, appointments are reserved for applicants who are physically present in Austria. If you live outside of Austria, please contact your nearest U.S. Embassy or Consulate.

Returning to the United States on an Expired U.S. Passport

If you are overseas and your passport expired on or after January 1, 2020, you may be able to use your expired passport to return directly to the United States until December 31, 2021.  See this page for more information.

Turnaround Times: U.S. passports take about 7-10 days to return to you by mail. Consular Reports of Birth Abroad (CRBA) and Passport Cards take about 2 weeks. Per the instructions on our website, you MUST provide your own self-addressed, stamped envelope (5.05 Euros total) so we can mail your new documents to you. If you have urgent travel plans, please e-mail ConsulateVienna@state.gov

U.S. Passport Renewal by Mail: If you are renewing an adult, 10-year passport that was issued less than 15 years ago (DS-82 application), you do NOT need to come into the Consulate. Check requirements for renewal by mail here. Not only is renewal by mail easier for you, it also avoids COVID risks! Click here for details

PLEASE COME PREPARED! Please arrive to your appointment with all completed application forms, photos and payment (Euros, Dollars or credit cards) to your appointment. Detailed instructions and forms for all services can be found on this website.  We are strictly enforcing capacity limits in our waiting room due to Austrian and U.S. government social distancing rules. If you are not prepared, you may be sent away and asked to return when your application is complete.   

STEP Program: Enroll in the Department of State’s Smart Traveler Enrollment Program (STEP) to receive security alerts and important messages from U.S. Embassy Vienna, and so we can contact you in the case of an emergency. 

TRAVELING DURING COVID: Please see our COVID-19 webpage for latest information on travel restrictions to/from the United States, including COVID testing and quarantine requirements.


All customers are required to schedule an appointment for the following services:

First-time and renewal passport applications*
Minor (children under 16) passport applications
Consular Report of Birth Abroad
Public notary services

*If your last passport was issued after you reached the age of 16, you may apply for a replacement by mail.

Electronic Devices

Mobile phones and smart phones may be taken into the waiting room provided the blue tooth is turned off. Please note that taking photographs and recording is not permitted. Applicants coming to the Consular Section of the Embassy should not bring any other electronic devices (such as laptops, tablets, photo cameras, etc.) with them. Please note that there is no internet connection and we are unable to store items.

Alerts and Messages

COVID-19 Information
See all Messages and Alerts for U.S. Visitors to Austria.