U.S. Citizen Services

COVID-19 Update: April 13, 2021

CHANGES IN SERVICE ALERT: On April 12, the City of Vienna government announced the current COVID-19 lockdown is extended until at least May 2. Vienna remains under 24/7 stay-at-home order; all non-essential shops, museums, restaurants and hotels are closed. Many provincial borders remain closed, preventing travel to Vienna. In compliance with local government mandates, the Consular Section has suspended all routine appointments.

We remain open for emergencies only. We will consider the following cases as emergencies:

  • Consular Reports of Birth Abroad + baby’s first passport applications.
  • U.S. passport renewals if your passport has expired, or will expire in the next six months.
  • Notary appointments for Marriage/Partnershaft “No-Impediment” affidavits, and Criminal Record affidavits required for Austrian immigration or work purposes.

All other applicants should kindly reschedule using our Appointment system at https://at.usembassy.gov/u-s-citizen-services/.

Due to Austrian entry restrictions and quarantine requirements, appointments are reserved for applicants who are physically present in Austria. If you live outside of Austria, please contact your nearest U.S. Embassy or Consulate.

Turnaround TimesU.S. passports take about 7-10 days to process, print, and return to you by mail. Consular Reports of Birth Abroad (CRBA) and Passport Cards take about 2 weeks.

Per the instructions on our website, you MUST provide your own self-addressed, stamped envelope (5.05 Euros total) to return your new documents to you.  If you are applying for more than one service, you should bring two stamped envelopes so we can mail your passport immediately, and your CRBA or Passport Card later.

If you have an urgent travel need, please email ConsulateVienna@state.gov

U.S. Passport Renewal by Mail: If you are renewing an adult, 10-year passport that was issued less than 15 years ago (DS-82 application), you do NOT need to come into the Consulate. Check requirements for renewal by mail here. Not only is renewal by mail easier for you, it also avoids COVID risks! Click here for details

PLEASE COME PREPARED! Please arrive to your appointment with all completed application forms, photos and payment (Euros, Dollars or credit cards) to your appointment. Detailed instructions and forms for all services can be found on this website.  We are strictly enforcing capacity limits in our waiting room due to Austrian and U.S. government social distancing rules. If you are not prepared, you may be sent away and asked to return when your application is complete.   

STEP Program: Enroll in the Department of State’s Smart Traveler Enrollment Program (STEP) to receive security alerts and important messages from U.S. Embassy Vienna, and so we can contact you in the case of an emergency. 


As of January 26, 2021, all U.S.-bound air passengers age 2 or older are required to present to the airline a negative COVID-19 test result (paper or electronic copy) taken within 72 hours of departure, or provide documentation of having recovered from COVID-19. This pertains to U.S. citizens and non-citizens. There are NO EXCEPTIONS to this testing requirement, even if you have already received a COVID vaccine. 

Additionally, all travelers must self-quarantine on arrival per CDC guidelines. Many U.S. cities, states and local jurisdictions have also imposed their own restrictions. For more information see the CDC website, or contact the Health Department at your destination.


All customers are required to schedule an appointment for the following services:

First-time and renewal passport applications*
Minor (children under 16) passport applications
Consular Report of Birth Abroad
Public notary services

*If your last passport was issued after you reached the age of 16, you may apply for a replacement by mail.

Electronic Devices

Mobile phones and smart phones may be taken into the waiting room provided the blue tooth is turned off. Please note that taking photographs and recording is not permitted. Applicants coming to the Consular Section of the Embassy should not bring any other electronic devices (such as laptops, tablets, photo cameras, etc.) with them. Please note that there is no internet connection and we are unable to store items.

Alerts and Messages

COVID-19 Information
See all Messages and Alerts for U.S. Visitors to Austria.