U.S. Citizen Services

Updated November 19, 2021

AUSTRIA LOCKDOWN AND REDUCED CONSULAR OPERATIONS: On November 19, the government of Austria announced a nationwide lockdown, effective November 22 until at least December 13.  This will result in reduced operations. 

We will honor all previously-booked appointments for U.S. Citizen Services including U.S. passports, Consular Reports of Birth Abroad, renunciations and notary services but no new appointments will be opened during the lockdown period.

If you have an urgent travel needs or your passport has already expired, please e-mail ConsulateVienna@state.gov or call +43 1 31 339 7535 during normal business hours to discuss options.

U.S. Passport Renewal by Mail: If you are renewing an adult, 10-year passport that was issued less than 15 years ago (DS-82 application), you do NOT need to come into the Consulate. Check requirements for renewal by mail here. Not only is renewal by mail easier for you, it also avoids COVID risks! Click here for details.

Travel to the United States: A new travel policy takes effect on November 8, which includes stricter COVID-19 testing requirements for all air travelers to the United States including U.S. citizens and Lawful Permanent Residents (“Green Card” holders). Click here for details.

Turnaround Times: U.S. passports take about 7-10 days to return to you by mail. Consular Reports of Birth Abroad (CRBA) and Passport Cards take about 2 weeks. Per the instructions on our website, you MUST provide your own self-addressed, stamped envelope (5.05 Euros in Austrian postage) so we can mail your new documents to you. If you have urgent travel plans, please e-mail ConsulateVienna@state.gov.

IMPORTANT: We can only mail Consular products to addresses within Austria. There is no option for in-person pickup.  If you live outside of Austria, please contact us at ConsulateVienna@state.gov to discuss your options.

COME PREPARED! Please arrive to your appointment with all completed application forms, photos and payment (Euros, Dollars or credit cards only; no Bankomat/ATM cards). Detailed instructions and forms for all services can be found on this website.  We are strictly enforcing capacity limits in our waiting room due to Austrian and U.S. government social distancing rules. If you are not prepared, you may be sent away and asked to return when your application is complete. All visitors to the Consular Section must wear FFP2 masks at all times regardless of vaccination status.

STEP Program: Enroll in the Department of State’s Smart Traveler Enrollment Program (STEP) to receive security alerts and important messages from U.S. Embassy Vienna, and so we can contact you in the case of an emergency.

TRAVELING DURING COVID: Please see our COVID-19 Information Page.


All customers are required to schedule an appointment for the following services:

First-time and renewal passport applications*
Minor (children under 16) passport applications
Consular Report of Birth Abroad
Public notary services

*If your last passport was issued after you reached the age of 16, you may apply for a replacement by mail.

Electronic Devices

Mobile phones and smart phones may be taken into the waiting room provided the blue tooth is turned off. Please note that taking photographs and recording is not permitted. Applicants coming to the Consular Section of the Embassy should not bring any other electronic devices (such as laptops, tablets, photo cameras, etc.) with them. Please note that there is no internet connection and we are unable to store items.

Alerts and Messages

COVID-19 Information
See all Messages and Alerts for U.S. Visitors to Austria.